Orders
How long does it take to process my order?
Since all our gifts are laser-engraved to order, please allow 3-5 business days for production before dispatch.
Can I amend my order after placing it?
We begin production quickly. Please contact us within 1 hour of placing your order if you need to make any changes.
Returns
Can I return a personalised item?
As our items are custom-made, we cannot accept returns unless the item is faulty or an error was made on our part.
What if my item arrives damaged?
Please send us a photo of the damaged item and packaging within 48 hours, and we will arrange a replacement immediately.
Frequently Asked Questions
Everything you need to know about our gifts, shipping, and returns.
Shipping
What courier do you use?
We primarily use tracked postal services for UK orders and reliable international carriers for global delivery.
Do you ship worldwide?
Yes, we ship globally. Shipping rates and delivery times are calculated at checkout based on your location.
Personalised Gifts
Can I use special characters?
Yes, our laser technology supports most standard special characters and symbols for tags and decor.
How durable is the engraving?
We use industrial precision lasers to create high-definition, permanent engravings that won't fade or wear off over time.
Gifting
Do you offer gift wrapping?
Yes, we offer premium eco-friendly gift wrapping and hand-written notes for a truly personal touch.
Can I send a gift directly to the recipient?
Absolutely. Enter their address at checkout and we will ensure no price information is included in the package.
Care Instructions
How do I clean my engraved wooden items?
Gently wipe with a soft, dry cloth. Avoid soaking in water to preserve the natural wood grain and laser detailing.
Are slate products food safe?
Yes, our engraved slate items are treated with food-safe oil, making them perfect for serving appetizers or display.
Packaging
Is your packaging sustainable?
We use 100% recyclable materials to ensure your gifts are as kind to the planet as they are to your loved ones.
Will my item be safe during transit?
We use custom-fitted protective layers designed to keep delicate laser-engraved items perfectly secure.