Privacy Policy
At Create & Gift, we celebrate connections through our bespoke laser-engraved keepsakes and pet essentials. Just as we handle your gifts with care, we take the same dedicated approach with your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our Bristol-based online shop.
Who We Are
We are Create & Gift, a UK-based online gift shop operating from Bristol. We are committed to providing unique, artisanal gifts while ensuring your personal data is kept secure and handled in accordance with UK data protection laws.
Information We Collect
To provide you with the best experience and the finest gifts, we collect the following types of information:
- Account Details: Name, email address, and account preferences.
- Order Information: Delivery address and details of the keepsakes you purchase.
- Payment Data: Processed securely via third-party providers. We do not store your full payment card details.
- Communication: Records of your messages when you contact us for support or enquiries.
How and Why We Use Your Data
We use your personal information for purposes that help us serve you better:
- Order Fulfilment: Processing payments and delivering your orders.
- Customer Support: Responding to your questions and resolving issues.
- Marketing: Sending updates on new collections with your explicit consent.
- Site Improvement: Analyzing how you use our site to make it easier to navigate.
Lawful Bases for Processing
Under UK data protection law, we rely on standard lawful bases: the necessity to fulfil our contract with you, your clear consent for specific actions like marketing, and our legitimate interests in running and improving our business.
Cookies and Tracking
We use cookies and similar tracking technologies to store your preferences and provide a consistent shopping experience. You can manage these through your browser settings at any time.
Who We Share Data With
We do not sell your personal information. We only share data with essential third-party service providers, such as payment processors and our delivery partners, to ensure your handcrafted gifts arrive safely from our Bristol workshop to your door.
Your Data Security
We take security seriously and utilize industry-standard practices to protect your data from unauthorized access or disclosure. We keep your information only as long as necessary for the purpose it was collected or to comply with legal obligations.
Your Rights
Under UK data protection law, you have rights including the access to your personal data, the right to correct any errors, and the right to request deletion. To exercise any of these rights, please contact us using the details below.
Contact Us
createandgiftbristol@gmail.com
Bristol, United Kingdom